Our Policy Regarding COVID-19

To our clients:

As a company that mainly delivers in-home service, we feel it is important to keep you informed of our evolving policy to lower the risk of spread of the COVID-19 Coronavirus while we continue to provide you with the high level of service you expect from us.

We are following the World Heath Organization’s guidelines, found here.

Beginning immediately, all of our workers are instructed to stay home if they are feeling sick at all and to make a doctor’s appointment if they are experiencing flu-like symptoms. We have a robust paid time off program as well as company provided health insurance so no one on our team should think twice about taking time off and going to the doctor.

We will be ‘social distancing’ while in your home so we will maintain 6 feet of space and not shake hands. We also are stocked with hand sanitizer, gloves, and wipes to minimize risk of spread from house to house.

We will keep all of our clients on our schedule apprised of any instances that may make them uncomfortable, for example, if one of our in-home team is experiencing seasonal allergies or similar sensitivity, and thus coughing or sniffling, we will let you know in advance so that you can be comfortable.

In that same vein, we would appreciate if you informed us before we arrive at your home if you are experiencing flu-like symptoms, have been tested positive for COVID-19, or have come into contact with someone that has tested positive for COVID-19. We do not want to put our team members in harm’s way. Our in-home team members are authorized to use their best judgement at all times if they need to remove themselves from a situation that does not agree with their sensitivities or makes them feel unsafe.

At this time, it is our plan to continue providing you with great service like nothing has changed. We will keep you updated as our policy evolves. Please call 512-746-6099 or email info@starairhvac.com if you have any questions.

Barry Cryer
Owner
Star Air HVAC

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